PRIVACY POLICY · EFFECTIVE AUGUST 13, 2026
Your privacy matters to Hotel Ellora
Hotel Ellora, Club Road, Tarapur / Central Silchar, Cachar District, Assam – 788001, is committed to safeguarding the privacy and digital personal data of all guests, visitors and corporate clients.
Information we collect
To fulfil room reservations and comply with statutory obligations, we may collect guest identity data including full name, phone number, email address, residential address, nationality and government-issued photo ID such as Aadhaar, Passport, Voter ID or Driving License.
- For foreign nationals: passport number, visa details, arrival date in India and previous or next destination for Form C filing.
- For billing: credit/debit card details, UPI handles, bank transaction IDs and GSTIN for corporate tax invoicing.
- For safety: CCTV footage captured in common areas including reception, corridors, entry and exit points and parking areas.
Why we process personal data
Personal data is collected and processed exclusively for lawful purposes connected with operating the hotel and serving guests.
- Confirming reservations, managing check-in and check-out, and delivering housekeeping and dining services.
- Maintaining guest registers and statutory records required by local police guidelines and the Assam Tourism framework.
- Issuing GST invoices and retaining transaction records under Indian tax laws.
- Monitoring CCTV to prevent illegal activity and protect guests, staff and property.
Data sharing and retention
Hotel Ellora does not sell, rent or lease personal guest data. Data may be shared with payment gateways, IT system vendors or booking agents strictly on a need-to-know basis under confidentiality obligations.
- Guest information may be disclosed to law-enforcement authorities, police departments or judicial bodies when required by applicable Indian law or a formal government order.
- Guest records and billing information are retained for the minimum period required by Indian tax laws and local hotel-registration rules, after which they are securely archived or purged.
Your rights under DPDPA 2023
As a data principal, you may request a summary of personal data processed by Hotel Ellora, correction of inaccurate personal records, or deletion where the data is no longer required for legal compliance or tax retention. You may also submit concerns about data handling directly to hotel management.
- Privacy contact: Grievance Officer / Hotel Management
- Hotel Ellora, Club Road, Silchar, Cachar, Assam – 788001
- Email: management@hotelellorasilchar.com
- Phone: +91 3842 XXXXXX
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